Frequently Asked Questions
Everything you need to know about shopping with Andbalanced.
How do I determine the right size for my order?
We provide a comprehensive size guide on every product page. Since our fits vary between tailored and oversized styles, we recommend checking the specific measurements provided to ensure your perfect Andbalanced fit.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start a request. Please note that for hygiene reasons, certain items like earrings and swimwear are final sale.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. We also offer express shipping options at checkout. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Are your materials sustainably sourced?
At Andbalanced, we prioritize ethical production. We use a mix of organic cotton, recycled polyester, and eco-friendly dyes. Detailed fabric information is available in the 'Composition' section of each product description.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location. Please be aware that custom duties may apply depending on your country's regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.